Return Policies

Approved products on this site will be accepted for return for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of original purchase date.

A return will only be accepted if the product(s) have for a valid proof of purchase and provided such products are returned in their original condition, in their original unopened packaging, have not been installed or registered with the manufacturer. Please do not hesitate to call with any product questions to ensure you get the correct product.

All returns are at the discretion of the Big Fish Encounters, LLC. To return products, you must email to obtain authorization for a return. No returns will be accepted without the information requested which includes the following: Name, Address, Phone #, Product Name, Product Description, Order #, and Reason for Return.

You are responsible for all shipping and handling charges on returned items, unless otherwise specified. It is strongly recommended that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection as you will be at risk for any loss during shipment.

Restocking Fee: All returns are subject to a 8% restocking fee.

Refunds are processed within approximately 10 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the website. Refunds will not be offered for any products designated on this website as non-returnable, including but not limited to discontinued or clearance items.

Defective returns: Please refer to the manufacturer’s warranty included with the product or as detailed in the product’s description on our website.